Refund policy

Faulty, damaged or not-as-described items

If an item you received from Havona Home is faulty, damaged in transit, or significantly different from its description, you are entitled to a repair, replacement or refund under the Australian Consumer Law. These rights exist automatically and cannot be excluded, restricted or modified. Please contact us at {{ email }} with your order number and photos of the issue, and we will resolve it promptly.

Change of mind

If you've simply changed your mind about an order, please contact us at {{ email }} as soon as possible and we will do our best to help on a case-by-case basis. Change-of-mind requests are considered individually and are not guaranteed, so please reach out before assuming a return is possible.

How to request a return or refund

Email {{ email }} with your order number, the item(s) concerned, and the reason for your request. We will confirm next steps, including whether a return is required, within a few business days.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes any statutory guarantee, right or remedy you have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.